Appointments & Medical Help
Need medical help or an appointment?
At Southend Coastal Surgeries, we use a total triage system to help make sure you receive the right care, from the right healthcare professional, at the right time.
The quickest way to contact us about a medical problem is through Anima.
Tell us what you need help with and your request will be reviewed by our clinical team.
Depending on your needs, you may receive advice, treatment, a prescription, a referral or an appointment with the most appropriate member of our team.
Free, same-day video consultation with a Pharmacist
for a select number of conditions
You are entitled to free online video consultations, prescriptions and fast, free prescription delivery with NHS Pharmacy First & my local surgery.
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Impetigo
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Infected Insect Bites
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Shingles
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Sinusitis (Sinus Infection)
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Sore Throat
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UTIs
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Contraception
Andi – Our Digital Telephone Receptionist
When you call Southend Coastal Surgeries, you may first speak to Andi, our digital telephone receptionist.
Andi is designed to help you get to the right service more quickly, without always needing to wait in a queue to speak to a member of our reception team.
How Andi Works
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Call the surgery
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Call our usual surgery number and us options 1.
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Tell Andi what you need
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Andi will ask what you're calling about and guide you through a few simple questions.
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Get directed to the right place
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Depending on what you need, Andi may help you access the appropriate service, provide information or direct your call to the right team.
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Speak to our team when needed
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Andi does not replace our staff. If your query needs support from a member of our team, you can still speak to us.
Why Do We Use Andi?
Andi helps us manage calls more efficiently and reduces the number of routine calls that need to wait for a Care Navigator.
This means our team can spend more time supporting patients who need additional help or prefer to speak to someone directly.
Andi works alongside Anima, our Care Navigation Team and our dedicated telephone team to make contacting the surgery as simple as possible.
And remember — if you're not confident using digital services, we're still here to help you by phone or in person.
