The Thorpe Bay Surgery 99 Tyrone Rd, Southend-on-Sea SS1 3HD Tel: 01702 582670
North Shoeburyness Surgery Frobisher Way, Shoeburyness, SS3 8UT Tel: 01702 297976
Westcliff Medical Centre 48 Argyll Rd, Westcliff-on-Sea, Southend-on-Sea, SS0 7HN Tel: 01702 432040
My name is Alexa Young
Our health and well-being are our top priorities, and we’re here to ensure you receive the best possible care whenever you need it.
Your request will be treated the same way whether you complete it online using Anima or contact us by phone. If you call, our receptionists will ask the same questions to ensure fair access for all patients. We encourage everyone who is able to use Anima, as it will save you time waiting on the phone and help keep the lines open for those who cannot use the online service, such as people with disabilities or without internet access.
Find Out More!
Westcliff Medical Centre
Dear Patients,
We would like to inform you of an important upcoming change at your surgery what was known as Dr Bekas.
From 1st September, the contract for the practice will be taken over by Dr H. Siddique and Tabitha Love (Advanced Clinical Practitioner).
As part of this transition, the surgery will be renamed Westcliff Medical Centre.
Dr Siddique and Tabitha Love currently manage Southend Coastal Surgeries, which includes Thorpe Bay and North Shoebury Surgery. They bring with them a strong commitment to patient care and high-quality service.
Our goal is to provide the best medical and personal care possible, ensuring your treatment is safe, effective, and delivered by the right healthcare professional. To support this, we’ll be strengthening our clinical team with some new faces and areas of specialty, further enhancing the services we offer.
Thank you for your continued support and understanding. If you have any questions, please don’t hesitate to speak to a member of the team.
Kind regards,
The Surgery Team
Southend Coastal Surgeries
Southend Coastal Surgeries is committed to providing high-quality healthcare across its two conveniently located branches in Thorpe Bay and Shoebury.
We offer a comprehensive range of NHS primary care services, aiming to deliver the highest standards of both medical and personal care. All treatments are provided in a clinically effective manner by the most appropriate healthcare professionals.
Our services include Stop Smoking support, a dedicated Long-Acting Reversible Contraception (LARC) clinic, expert assistance from our pharmacy team for all medication-related enquiries, and a Saturday clinic offering NHS Health Checks, ideal for patients who require appointments outside of typical working hours.
Westcliff Medical Centre Contact Details
Address
Westcliff Medical Centre
48 Argyll Road,
Westcliff-on-Sea,
Southend-on-Sea,
Westcliff-on-Sea
SS0 7HN
Opening Hours
Monday
Tuesday
Wednesday
Thursday
Frisday
8:00 am – 6:30 pm
8:00 am – 6:30 pm
8:00 am – 6:30 pm
8:00 am – 6:30 pm
8:00 am – 6:30 pm
Saturday
Closed
Sunday
Closed
Bank Holidays
Closed
Time to Learn – important notice to patients about opening hours
Our surgeries and many others in the south Essex area will be closed for the whole afternoon and evening on the following dates to take part in a scheme for all practice staff to develop and update their professional skills and knowledge.
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Tuesday 4th November 2025
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Tuesday 2nd December 2025
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Tuesday 3rd February 2026
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Tuesday 3rd March 2026
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Tuesday 7th April 2026
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Tuesday 5th May 2026
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Tuesday 2nd June 2026
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Tuesday 7th July 2026
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Tuesday 1st September 2026
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Tuesday 6th October 2026
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Tuesday 3rd November 2026
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Tuesday 1st December 2026
The NHS out of hours service for urgent medical care will be available by calling 111.
southend coastal surgeries
Southend Coastal Surgeries is dedicated to delivering excellence in healthcare through its two branches, strategically located across Thorpe Bay and Shoebury.
We provide a wide range of NHS primary care services, striving to deliver the highest standards of medical and personal care. Your treatment is always delivered in a clinically effective manner by the most appropriate healthcare professional.
our commitment to you
We aim to offer an effective, efficient, and fair healthcare service to all our patients by:
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Placing our patients at the centre of everything we do.
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Employing a professional, integrated primary healthcare team that is suitably qualified and trained.
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Providing our services in a safe, supportive, and well-equipped environment.
out of hours care
When we are closed, the Out of Hours Service takes over:
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Hours: After 6:30 pm Monday to Friday, and 9am to 5pm Saturdays
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Out-of-Hours Location:
Southend East PCN
Norton Place
162 Ness Road, SS3 9DL
Contact: 01702 987800
For medical help while the surgery is closed, you can access the following:
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999: For life-threatening emergencies.
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111: For general health advice or visit 111.nhs.net.
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Local Pharmacy: For general advice during their opening hours.
Please avoid requesting an out-of-hours doctor unless it is genuinely urgent and cannot wait until the surgery re-opens.
In an emergency, always call 999. Chest pains and/or shortness of breath are considered emergencies.
Compliments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
There are two ways to make a compliment:
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We would love to here what we are doing right, you can either write us a letter and drop it into the surgery or email us at
mseicb-s.scs.wmc.complaints@nhs.net
There are two ways to make a complaint:
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Members of the public can complain to the healthcare provider: this is the organisation where they received the NHS service, GP surgery email mseicb-s.scscomplaints.f81121@nhs.net
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Members of the public can complain to the commissioner of the service: this is the organisation that paid for the service or care received.
After 1 July 2023 if members of the public want to make a complaint about primary care services to the commissioner, they will now contact Mid and South Essex integrated care board instead of NHS England.
The contact details are as follows:
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Telephone: 01268 594444
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E-mail: Mseicb.complaints@nhs.net
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Writing to us at: Mid and South Essex Integrated Care System · Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3HG
Southend coastal surgeries has Incorporated the NHS Complaint Standards into its robust patient centred process to further enhance the openness and transparency, effectiveness and reliability of our complaints handling. If you feel the need to complain this is how your complaint will be handled and what you can expect at each stage.
Confidentiality: Maintaining the privacy of the complainant is crucial, all details of the complaint are kept confidential and only shared with those directly involved in the resolution process.
Timely Response: On receipt of your complaint, you will receive an initial response letting you know we have received it. We aim to respond within the recommended 10 days (NHS Standards.) Resolution might take a bit longer as we will need to investigate.
Regular Updates: We will keep you informed throughout the process with regularly updates and hope this reassures you that your concerns are being taken seriously and are actively being addressed. We will give you a named person who will be your point of contact.
Explanation of the Outcome: Once we have investigated the complaint, we will clearly explain the outcome of the complaint to you using your preferred method of communication. In some cases, we might invite you to a face-to-face meeting to ensure clarity. Our response will include details of any actions taken, changes implemented, or reasons for decisions made, in accordance with NHS standards.
Formal Record: Southend coastal Surgeries will maintain a formal record of all complaints and their resolutions to track patterns, identify areas for improvement, and ensure accountability. We want to learn from our complaints to ensure they don’t happen again and to enhance services and that we are continually improving.
Support: Complainants are entitled to support from an NHS Complaints Advocate, ensuring they have the necessary assistance throughout the process. To do this you can contact your Livewell Southend on 01702 215008 https://www.livewellsouthend.com.
Southend Advocacy Hub gives advocacy support. Call 01702 340566 for advice or text PEOPLE to 80800 and someone will get back to you.
How do you make a complaint: choose the method you are most comfortable with:
In Writing: In the form of a letter to us or email: mseicb-s.practice.managerf81207@nhs.net
Verbally: Patients can speak to a staff member, who will document the complaint and arrange for a manager to contact you.
Online: You can use the “Contact Us” link on the website to submit complaints.
QR Code: You can scan the QR code displayed in the surgery reception and toilets to access the complaints form.