The Thorpe Bay Surgery 99 Tyrone Rd, Southend-on-Sea SS1 3HD Tel: 01702 582670
North Shoeburyness Surgery Frobisher Way, Shoeburyness, SS3 8UT Tel: 01702 297976
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THORPE BAY
SURGERY
ADDRESS & PHONE
99 Tyrone Rd, Thorpe Bay,
Southend-on-sea,
Essex, UK
SS1 3HD
TEL: 01702 582670
Phone lines open from
08:00 - 18:30 Monday to Friday
CONTACT VIA
EMAIL
Reception Email scsreception.f81121@nhs.net
Prescriptions Email scsprescriptions.f81121@nhs.net
Practice Manager Email Practicemanager.f81121@nhs.net
Patient Care Email Practicemanager.f81121@nhs.net
Secretaries Email
NORTH SHOEBURY
SURGERY
ADDRESS & PHONE
Frobisher Way
Shoeburyness
Essex, uk
SS3 8UT
TEL: 01702 297976
Phone lines open from
08:00 - 18:30 Monday to Friday.
Opening Hours
Monday
Tuesday
Wednesday
Thursday
Friday
8:00 am – 6:30 pm
8:00 am – 6:30 pm
8:00 am – 6:30 pm
8:00 am – 6:30 pm
8:00 am – 6:30 pm
Saturday
9:00 am – 5:00 pm*
Sunday
Closed
Bank Holidays
Closed
*Saturday Opening
Please be advised that Saturday openings are for pre-scheduled appointments only. General medical consultations, appointment bookings, or prescription requests cannot be accommodated on Saturdays.
Phone lines are available exclusively for appointment cancellations.
Time to Learn – important notice to patients about opening hours
Our surgeries and many others in the south Essex area will be closed for the whole afternoon and evening on the following dates to take part in a scheme for all practice staff to develop and update their professional skills and knowledge.
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Tuesday 4th November 2025
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Tuesday 2nd December 2025
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Tuesday 3rd February 2026
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Tuesday 3rd March 2026
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Tuesday 7th April 2026
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Tuesday 5th May 2026
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Tuesday 2nd June 2026
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Tuesday 7th July 2026
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Tuesday 1st September 2026
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Tuesday 6th October 2026
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Tuesday 3rd November 2026
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Tuesday 1st December 2026
The NHS out of hours service for urgent medical care will be available by calling 111.
For medical help while the surgery is closed, you can access the following:
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999: For life-threatening emergencies.
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111: For general health advice or visit 111.nhs.net.
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Local Pharmacy: For general advice during their opening hours.
Please avoid requesting an out-of-hours doctor unless it is genuinely urgent and cannot wait until the surgery re-opens.
In an emergency, always call 999. Chest pains and/or shortness of breath are considered emergencies.
Compliments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
There are two ways to make a compliment:
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We would love to here what we are doing right, you can either write us a letter and drop it into the surgery or email us at Practicemanager.f81121@nhs.net
There are two ways to make a complaint:
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Members of the public can complain to the healthcare provider: this is the organisation where they received the NHS service, GP surgery email mseicb-s.scscomplaints.f81121@nhs.net
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Members of the public can complain to the commissioner of the service: this is the organisation that paid for the service or care received.
After 1 July 2023 if members of the public want to make a complaint about primary care services to the commissioner, they will now contact Mid and South Essex integrated care board instead of NHS England.
The contact details are as follows:
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Telephone: 01268 594444
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E-mail: Mseicb.complaints@nhs.net
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Writing to us at: Mid and South Essex Integrated Care System · Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3HG
Southend coastal surgeries has Incorporated the NHS Complaint Standards into its robust patient centred process to further enhance the openness and transparency, effectiveness and reliability of our complaints handling. If you feel the need to complain this is how your complaint will be handled and what you can expect at each stage.
Confidentiality: Maintaining the privacy of the complainant is crucial, all details of the complaint are kept confidential and only shared with those directly involved in the resolution process.
Timely Response: On receipt of your complaint, you will receive an initial response letting you know we have received it. We aim to respond within the recommended 10 days (NHS Standards.) Resolution might take a bit longer as we will need to investigate.
Regular Updates: We will keep you informed throughout the process with regularly updates and hope this reassures you that your concerns are being taken seriously and are actively being addressed. We will give you a named person who will be your point of contact.
Explanation of the Outcome: Once we have investigated the complaint, we will clearly explain the outcome of the complaint to you using your preferred method of communication. In some cases, we might invite you to a face-to-face meeting to ensure clarity. Our response will include details of any actions taken, changes implemented, or reasons for decisions made, in accordance with NHS standards.
Formal Record: Southend coastal Surgeries will maintain a formal record of all complaints and their resolutions to track patterns, identify areas for improvement, and ensure accountability. We want to learn from our complaints to ensure they don’t happen again and to enhance services and that we are continually improving.
Support: Complainants are entitled to support from an NHS Complaints Advocate, ensuring they have the necessary assistance throughout the process.
To do this you can contact your Livewell Southend on 01702 215008 www.livewellsouthend.com.
Southend Advocacy Hub gives advocacy support. Call 01702 340566 for advice or text PEOPLE to 80800 and someone will get back to you.
How do you make a complaint: choose the method you are most comfortable with:
In Writing: In the form of a letter to us or email:
Practicemanager.f81121@nhs.net
Verbally: Patients can speak to a staff member, who will document the complaint and arrange for a manager to contact you.
Patient Participation Group (PPG)
A Patient Participation Group (PPG) is a group of volunteer patients, carers and GP practice staff who meet regularly to discuss and support the running of their GP practice.
PPGs look at the services the practice offers, patient experience and how improvements can be made for the benefit of patients and the practice. Each PPG is different, but they all have the aim of making sure that the GP practice puts the patient, and improving health, at the heart of everything it does.
Joining a Patient Participation Group
A PPG is open to every patient on the GP practice list to join. There are no membership requirements except that patients must be registered with the practice. PPG members should as far as possible, be representative of the practice population and include people from different genders, ages, ethnicities, disabilities and health needs.
If you are interested in becoming a member of your PPG at one of our GP practice or at the Southend East PCN please contact your GP practice or fill in the form below for further information.
PPG Sign Up
To signup for the PPG at both the Surgery and PCN please fill in this form below.