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Contact Us

THORPE BAY
SURGERY

 

ADDRESS & PHONE

99 Tyrone Rd, Thorpe Bay,

Southend-on-sea,

Essex, UK

SS1 3HD

TEL: 01702 582670

Phone lines open from

08:00 - 18:30 Monday to Friday

CONTACT VIA
EMAIL
 

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Reception Email scsreception.f81121@nhs.net​

 

Prescriptions Email scsprescriptions.f81121@nhs.net

 

Practice Manager Email Practicemanager.f81121@nhs.net

 

Patient Care Email Practicemanager.f81121@nhs.net

 

Secretaries Email

mseicb-s.scssecretaries.f81121@nhs.net

NORTH SHOEBURY
SURGERY

ADDRESS & PHONE


Frobisher Way
Shoeburyness
Essex, uk

SS3 8UT

TEL: 01702 297976

 

Phone lines open from

08:00 - 18:30 Monday to Friday.

Opening Hours

Monday

Tuesday

Wednesday

Thursday

Frisday

8:00 am – 6:30 pm

8:00 am – 6:30 pm

8:00 am – 6:30 pm

8:00 am – 6:30 pm

8:00 am – 6:30 pm

Saturday

9:00 am – 5:00 pm*

​Sunday

Closed

Bank Holidays

Closed

*Saturday Opening

Please be advised that Saturday openings are for pre-scheduled appointments only. General medical consultations, appointment bookings, or prescription requests cannot be accommodated on Saturdays.

Phone lines are available exclusively for appointment cancellations.

Time to Learn – important notice to patients about opening hours

Our surgeries and many others in the south Essex area will be closed for the whole afternoon and evening on the following dates to take part in a scheme for all practice staff to develop and update their professional skills and knowledge. 

  • Tuesday 2nd April 2024

  • Tuesday 2nd May 2024

  • Tuesday 4th June 2024

  • Tuesday 2nd July 2024

  • Tuesday 3rd September 2024

  • Tuesday 2nd October 2024

  • Tuesday 5th November 2024

  • Tuesday 3rd December 2024

  • Tuesday 4th February 2025

  • Tuesday 4th March 2025

The NHS out of hours service for urgent medical care will be available by calling 111. 

About Us

Dr Haroon Siddique - Partner / Doctor

Ms Tabitha Love - Partner / Advanced Nurse Practitioner

Donna Curtis - Practice Manager

Nikita Barnes - Assistant Practice Manager

Andrea Bann - Business Manager

Ms Sandra Lorkins - Medical Secretary

Miss Claire Cowley - Secretary

Miss Maria Cristina Ramos - Secretary

Mrs Bridgett Dowdy - Lead Pharamcy Technician

Miss Georgina Burt - Trainee Pharmacy Technician

Miss Terri Offley - Prescription Clerk

Miss Maisie Sammon - Prescription Clerk

Mrs Claire Dawson - Clinical Lead / Advance Nurse Practitioner

Miss Gizella Simpson-Hayes - Locum

Dr Emma Traer - Doctor

Dr Layla Hassan - Locum

Dr Navin John - Locum

Dr Asma Akhtar - Locum

Dr Zahid Ali - Locum

Dr Jaariya Judge - Locum

Dr Sarah Mufti - Locum

Dr Shubhra Roy - Locum

Dr Michael A Saad - Locum

Mr Reiss Thomas - Paramedic

Paul Bannister - Prescribing Nurse

Ms Ruth Blake - Practice Nurse

Mr Robin Love - Associate Nurse Practitioner

Miss Lisa Docherty - Healthcare Assistant

Miss Katie Hanrahan - Training Nurse

Miss Laura Johnson - GP Assistant

Harry Dennis - Digital Support

Jabez Bann - Care Co-Ordinator

Hannah Morrison - Care Co-Ordinator

Miss Rebecca Hammond - Care Navigator

Miss Molly Smith - Care Navigator

Miss Emma Saddington - Care Navigator

Miss Abigail Sammon - Care Navigator

Miss Katie Wilson - Care Navigator

Tracy Pollard - Care Navigator

Victoria Keeble - Care Navigator

Mrs Alison Clayton - Care Navigator

Miss Colleen Cousins - Care Navigator

Cherylyn Buckley - Care Navigator

Emily Anderson - Care Navigator

Victoria Ayenu - Care Navigator

OLivia Bailey - Care Navigator

Miss Courtney Belcher - Care Navigator

Miss Bethany Dennis - Care Navigator

Mrs Julie Dewey - Care Navigator

Doctor's Appointment

southend coastal surgeries

Southend Coastal Surgeries is dedicated to delivering excellence in healthcare through its three branches, strategically located across Thorpe Bay and Shoebury.

We provide a wide range of NHS primary care services, striving to deliver the highest standards of medical and personal care. Your treatment is always delivered in a clinically effective manner by the most appropriate healthcare professional.

our commitment to you

We aim to offer an effective, efficient, and fair healthcare service to all our patients by:

  • Placing our patients at the centre of everything we do.

  • Employing a professional, integrated primary healthcare team that is suitably qualified and trained.

  • Providing our services in a safe, supportive, and well-equipped environment.

out of hours care

When we are closed, the Out of Hours Service takes over:

  • Hours: After 6:30 pm Monday to Friday, and 9am to 5pm Saturdays

  • Out-of-Hours Location:
    Southend East PCN
    Norton Place
    162 Ness Road, SS3 9DL
    Contact: 01702 987800

For medical help while the surgery is closed, you can access the following:

  • 999: For life-threatening emergencies.

  • 111: For general health advice or visit 111.nhs.net.

  • Local Pharmacy: For general advice during their opening hours.

Please avoid requesting an out-of-hours doctor unless it is genuinely urgent and cannot wait until the surgery re-opens.

In an emergency, always call 999. Chest pains and/or shortness of breath are considered emergencies.

Merger and Shaftesbury Avenue Closer

 

Thorpe Bay Surgery merged with Shaftesbury Avenue Surgery in March 2022 and with North Shoebury in November 2023. 

In August 2024 Shaftesbury Avenue branch close, due to been unable to reach a new lease agreement with the landlord.

Patients from shaftesbury Ave are wellcome to to go to Thorpe Bay Surgery and North Shoebury Surgery.

By uniting as one practice, we aim to improve access to care and enhance clinical services. The same doctors and surgeries remain, but the pooling of management and clinical teams ensures greater resilience and introduces innovative services.

Questions about registering with a new practice:

1. I am a patient at Shaftesbury Avenue, what will this mean for me?

Shaftesbury Avenue is currently a branch of Thorpe Bay Surgery, therefore, if the decision is made to close the branch surgery, patients will still be registered with the practice and will have the choice to be seen at either Thorpe Bay Surgery, 99 Tyrone Road, Thorpe Bay SS1 3HD or North Shoebury Surgery, Frobisher Way, Shoeburyness SS3 8UT.

 

2. Can I choose to register somewhere else?

Yes, as long as you live in the chosen practice’s catchment area, and the practice is taking on new patients, you may register with a practice of your choice. The NHS GP finder website at https://www.nhs.uk/service-search/find-a-GP is helpful in finding out about practices near to you. You can also visit your chosen practice’s website, or give them a call, to find out if your postcode falls within their practice boundary.

Practices closest to The Shaftesbury Avenue surgery are:

The Practice Northumberland Avenue 32 Northumberland Avenue, SS1 2TH

Central Surgery – Southchurch Blvd 27 Southchurch Boulevard, SS2 4UB

Warrior Square Surgery 61 Warrior Square, SS1 2JJ

Queensway Surgery 75 Queensway, SS1 2AB

North Avenue Surgery 332 North Avenue, SS2 4EQ

St Luke’s Health Centre Pantile Avenue, SS2 4BD

 

 

Questions about changes to the services:

1. Would the opening hours change?

No, both Thorpe Bay and North Shoebury Surgeries are open during the same hours as Shaftesbury Avenue is currently.

 

2. Would I still be able to use my online access?

Yes, as Shaftesbury Avenue is a branch of Thorpe Bay Surgery, there would be no change to any online services.

 

3. Would I still be able to book an appointment in the same way?

Yes, you would still be able to make an appointment in the same way, using Anima or by contacting either Thorpe Bay Surgery on 01702 582670 or North Shoebury Surgery on 01702 297976.

4. Would patients still be able to get an appointment with the same GP at the other branches?

All clinicians currently work across the three branches and you would still be able to see a GP face to face, via a phone/video consultation, access Anima and request home visits in the same way. Should you be receiving treatment for a long-term condition, please contact the practice as you would normally do.

 

5. Would patients continue to use the same pharmacy?

Yes, your choice of pharmacy would not change, unless you request a different one.

6. Would there be any interruption in care?

No, there would be continuity of care as all patients are registered under the main site of Thorpe Bay Surgery.

 

7. What steps has the practice put in place for those who may find travel to other sites harder and to safeguard continuity of care?

All patients would have full access to GP/ANP and Nursing appointments at the other two sites during all the contracted hours. These can be done over the telephone or via video call if some patients find travel harder. There are circumstances where a face-to-face appointment would be preferable.

 

8. Would we have a named GP to whom the consultant can write?

Yes, you would still have a named GP who consultants can write to directly. You can choose to see a GP of your choice wherever possible, though this cannot always be guaranteed.

Compliments & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

 

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.

There are two ways to make a compliment:

  • We would love to here what we are doing right, you can either write us a letter and drop it into the surgery or email us at Practicemanager.f81121@nhs.net

  

There are two ways to make a complaint: 

  

 

  • Members of the public can complain to the commissioner of the service: this is the organisation that paid for the service or care received. 

 

After 1 July 2023 if members of the public want to make a complaint about primary care services to the commissioner, they will now contact Mid and South Essex integrated care board instead of NHS England. 

  

The contact details are as follows:

  

  • Telephone: 01268 594444

  • E-mail: Mseicb.complaints@nhs.net

  • Writing to us at: Mid and South Essex Integrated Care System · Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3HG

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