The Thorpe Bay Surgery 99 Tyrone Rd, Southend-on-Sea SS1 3HD Tel: 01702 582670
North Shoeburyness Surgery Frobisher Way, Shoeburyness, SS3 8UT Tel: 01702 297976

Contact Us
THORPE BAY
SURGERY
ADDRESS & PHONE
99 Tyrone Rd, Thorpe Bay,
Southend-on-sea,
Essex, UK
SS1 3HD
TEL: 01702 582670
Phone lines open from
08:00 - 18:30 Monday to Friday
CONTACT VIA
EMAIL
Reception Email scsreception.f81121@nhs.net
Prescriptions Email scsprescriptions.f81121@nhs.net
Practice Manager Email Practicemanager.f81121@nhs.net
Patient Care Email Practicemanager.f81121@nhs.net
Secretaries Email
NORTH SHOEBURY
SURGERY
ADDRESS & PHONE
Frobisher Way
Shoeburyness
Essex, uk
SS3 8UT
TEL: 01702 297976
Phone lines open from
08:00 - 18:30 Monday to Friday.
Opening Hours
Monday
Tuesday
Wednesday
Thursday
Frisday
8:00 am – 6:30 pm
8:00 am – 6:30 pm
8:00 am – 6:30 pm
8:00 am – 6:30 pm
8:00 am – 6:30 pm
Saturday
9:00 am – 5:00 pm*
Sunday
Closed
Bank Holidays
Closed

*Saturday Opening
Please be advised that Saturday openings are for pre-scheduled appointments only. General medical consultations, appointment bookings, or prescription requests cannot be accommodated on Saturdays.
Phone lines are available exclusively for appointment cancellations.

Time to Learn – important notice to patients about opening hours
Our surgeries and many others in the south Essex area will be closed for the whole afternoon and evening on the following dates to take part in a scheme for all practice staff to develop and update their professional skills and knowledge.
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Tuesday 2nd April 2024
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Tuesday 2nd May 2024
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Tuesday 4th June 2024
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Tuesday 2nd July 2024
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Tuesday 3rd September 2024
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Tuesday 2nd October 2024
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Tuesday 5th November 2024
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Tuesday 3rd December 2024
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Tuesday 4th February 2025
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Tuesday 4th March 2025
The NHS out of hours service for urgent medical care will be available by calling 111.
About Us
Dr Haroon Siddique - Partner / Doctor
Ms Tabitha Love - Partner / Advanced Nurse Practitioner
Donna Curtis - Practice Manager
Nikita Barnes - Assistant Practice Manager
Andrea Bann - Business Manager
Ms Sandra Lorkins - Medical Secretary
Miss Claire Cowley - Secretary
Miss Maria Cristina Ramos - Secretary
Mrs Bridgett Dowdy - Lead Pharamcy Technician
Miss Georgina Burt - Trainee Pharmacy Technician
Miss Terri Offley - Prescription Clerk
Miss Maisie Sammon - Prescription Clerk
Mrs Claire Dawson - Clinical Lead / Advance Nurse Practitioner
Miss Gizella Simpson-Hayes - Locum
Dr Emma Traer - Doctor
Dr Layla Hassan - Locum
Dr Navin John - Locum
Dr Asma Akhtar - Locum
Dr Zahid Ali - Locum
Dr Jaariya Judge - Locum
Dr Sarah Mufti - Locum
Dr Shubhra Roy - Locum
Dr Michael A Saad - Locum
Mr Reiss Thomas - Paramedic
Paul Bannister - Prescribing Nurse
Ms Ruth Blake - Practice Nurse
Mr Robin Love - Associate Nurse Practitioner
Miss Lisa Docherty - Healthcare Assistant
Miss Katie Hanrahan - Training Nurse
Miss Laura Johnson - GP Assistant
Harry Dennis - Digital Support
Jabez Bann - Care Co-Ordinator
Hannah Morrison - Care Co-Ordinator
Miss Rebecca Hammond - Care Navigator
Miss Molly Smith - Care Navigator
Miss Emma Saddington - Care Navigator
Miss Abigail Sammon - Care Navigator
Miss Katie Wilson - Care Navigator
Tracy Pollard - Care Navigator
Victoria Keeble - Care Navigator
Mrs Alison Clayton - Care Navigator
Miss Colleen Cousins - Care Navigator
Cherylyn Buckley - Care Navigator
Emily Anderson - Care Navigator
Victoria Ayenu - Care Navigator
OLivia Bailey - Care Navigator
Miss Courtney Belcher - Care Navigator
Miss Bethany Dennis - Care Navigator
Mrs Julie Dewey - Care Navigator

southend coastal surgeries
Southend Coastal Surgeries is dedicated to delivering excellence in healthcare through its three branches, strategically located across Thorpe Bay and Shoebury.
We provide a wide range of NHS primary care services, striving to deliver the highest standards of medical and personal care. Your treatment is always delivered in a clinically effective manner by the most appropriate healthcare professional.
our commitment to you
We aim to offer an effective, efficient, and fair healthcare service to all our patients by:
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Placing our patients at the centre of everything we do.
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Employing a professional, integrated primary healthcare team that is suitably qualified and trained.
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Providing our services in a safe, supportive, and well-equipped environment.
out of hours care
When we are closed, the Out of Hours Service takes over:
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Hours: After 6:30 pm Monday to Friday, and 9am to 5pm Saturdays
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Out-of-Hours Location:
Southend East PCN
Norton Place
162 Ness Road, SS3 9DL
Contact: 01702 987800
For medical help while the surgery is closed, you can access the following:
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999: For life-threatening emergencies.
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111: For general health advice or visit 111.nhs.net.
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Local Pharmacy: For general advice during their opening hours.
Please avoid requesting an out-of-hours doctor unless it is genuinely urgent and cannot wait until the surgery re-opens.
In an emergency, always call 999. Chest pains and/or shortness of breath are considered emergencies.
Merger and Shaftesbury Avenue Closer
Thorpe Bay Surgery merged with Shaftesbury Avenue Surgery in March 2022 and with North Shoebury in November 2023.
In August 2024 Shaftesbury Avenue branch close, due to been unable to reach a new lease agreement with the landlord.
Patients from shaftesbury Ave are wellcome to to go to Thorpe Bay Surgery and North Shoebury Surgery.
By uniting as one practice, we aim to improve access to care and enhance clinical services. The same doctors and surgeries remain, but the pooling of management and clinical teams ensures greater resilience and introduces innovative services.
Questions about registering with a new practice:
1. I am a patient at Shaftesbury Avenue, what will this mean for me?
Shaftesbury Avenue is currently a branch of Thorpe Bay Surgery, therefore, if the decision is made to close the branch surgery, patients will still be registered with the practice and will have the choice to be seen at either Thorpe Bay Surgery, 99 Tyrone Road, Thorpe Bay SS1 3HD or North Shoebury Surgery, Frobisher Way, Shoeburyness SS3 8UT.
2. Can I choose to register somewhere else?
Yes, as long as you live in the chosen practice’s catchment area, and the practice is taking on new patients, you may register with a practice of your choice. The NHS GP finder website at https://www.nhs.uk/service-search/find-a-GP is helpful in finding out about practices near to you. You can also visit your chosen practice’s website, or give them a call, to find out if your postcode falls within their practice boundary.
Practices closest to The Shaftesbury Avenue surgery are:
The Practice Northumberland Avenue 32 Northumberland Avenue, SS1 2TH
Central Surgery – Southchurch Blvd 27 Southchurch Boulevard, SS2 4UB
Warrior Square Surgery 61 Warrior Square, SS1 2JJ
Queensway Surgery 75 Queensway, SS1 2AB
North Avenue Surgery 332 North Avenue, SS2 4EQ
St Luke’s Health Centre Pantile Avenue, SS2 4BD
Questions about changes to the services:
1. Would the opening hours change?
No, both Thorpe Bay and North Shoebury Surgeries are open during the same hours as Shaftesbury Avenue is currently.
2. Would I still be able to use my online access?
Yes, as Shaftesbury Avenue is a branch of Thorpe Bay Surgery, there would be no change to any online services.
3. Would I still be able to book an appointment in the same way?
Yes, you would still be able to make an appointment in the same way, using Anima or by contacting either Thorpe Bay Surgery on 01702 582670 or North Shoebury Surgery on 01702 297976.
4. Would patients still be able to get an appointment with the same GP at the other branches?
All clinicians currently work across the three branches and you would still be able to see a GP face to face, via a phone/video consultation, access Anima and request home visits in the same way. Should you be receiving treatment for a long-term condition, please contact the practice as you would normally do.
5. Would patients continue to use the same pharmacy?
Yes, your choice of pharmacy would not change, unless you request a different one.
6. Would there be any interruption in care?
No, there would be continuity of care as all patients are registered under the main site of Thorpe Bay Surgery.
7. What steps has the practice put in place for those who may find travel to other sites harder and to safeguard continuity of care?
All patients would have full access to GP/ANP and Nursing appointments at the other two sites during all the contracted hours. These can be done over the telephone or via video call if some patients find travel harder. There are circumstances where a face-to-face appointment would be preferable.
8. Would we have a named GP to whom the consultant can write?
Yes, you would still have a named GP who consultants can write to directly. You can choose to see a GP of your choice wherever possible, though this cannot always be guaranteed.

Compliments & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
There are two ways to make a compliment:
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We would love to here what we are doing right, you can either write us a letter and drop it into the surgery or email us at Practicemanager.f81121@nhs.net
There are two ways to make a complaint:
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Members of the public can complain to the healthcare provider: this is the organisation where they received the NHS service, GP surgery email mseicb-s.scscomplaints.f81121@nhs.net
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Members of the public can complain to the commissioner of the service: this is the organisation that paid for the service or care received.
After 1 July 2023 if members of the public want to make a complaint about primary care services to the commissioner, they will now contact Mid and South Essex integrated care board instead of NHS England.
The contact details are as follows:
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Telephone: 01268 594444
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E-mail: Mseicb.complaints@nhs.net
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Writing to us at: Mid and South Essex Integrated Care System · Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3HG