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How to sign up to Anima

Creating Account: CLICK HERE TO SEE HOW TO REGISTER​

 

We recommend using the or Email option.

 

When asked what surgery you are from please type "The Thorpe Bay"

You will need to fill in your details (name, date of birth, gender, address, telephone number and email address) and set up a password. You can also continue with your request without registering e.g. if you are submitting a request on behalf of a patient you are caring for or a child.

 

You will be asked to confirm your email, to do this Anima will send you an email with a link.

If you have forgotten your password use the "Forgotten your Password" button.

ANIMA HELP & SUPPORT CENTRE

HOW TO ADD ANIMA TO MY PHONE'S HOME SCREEN

HOW TO ADD A DEPENDANT TO YOUR ANIMA ACCOUNT

How to use Anima

01. Login to Anima or Signing up

Use your NHS login or enter your Email into the email address and click contine with email or Creat Account if you are new or enter your password and login.

02. Submit a request.

Answer a few simple questions, the more information you give us, the better we will be able to help you. If you are submitting a request for a child or someone you carer for please double check you do the request under their name.

03. Wait for a response: 

Please monitor your phone and emails as we may call, text or email you. If you miss a call from us, please do not call back, we will contact you again.

ANIMA

ANIMA

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Anima for Patients - How to create your account
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Anima for Patients - How to create your account

Anima for Patients - How to submit a request
02:41
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Anima for Patients - How to submit a request

Anima for Patients - What happens next with my request?
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Anima for Patients - What happens next with my request?

Why Anima?

GP practices are experiencing significant strain with declining GP numbers and increasing demand. Ensuring that patients are seen by the appropriate clinician in the right place and the right time means that patient care and experience is improved, and it reduces pressure on GP practices, allowing GPs to spend their time where it is needed the most. The idea behind a total digital triage is also to avoid the 8am rush that has become a problem for many. This approach is supported by NHS England who have advised that GP surgeries consider this approach in future.

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you request appointments and how our staff assess your condition. 

Anima allows our Clinical Triage team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need. By using this triage system, it means that patients will be managed more equitably and effectively, connecting our patients efficiently to the right person for the right service.

  • Why have we changed to Anima?
    GP practices are experiencing significant strain with declining GP numbers and increasing demand. Ensuring that patients are seen by the appropriate clinician in the right place and at the right time means that patient care and experience is improved, and it reduces pressure on GP practices, allowing GPs to spend their time where it is most needed. This approach is supported by NHS England who have advised that GP surgeries should provide digital triage to their patients.
  • Why should I use Anima?
    Anima allows your GP to get to your consultation or requests much faster than traditional methods. The biggest benefit is that these changes will mean there will be no more “8am rush” to queue on the telephones or queue at the surgery. No matter what time you contact us all our appointments will be prioritised by our clinical team based on medical urgency.
  • What about my data?
    Anima is approved by the NHS and works with your GP practice in order to enable us to provide you with care. We sign specific agreements to let us do this, and only collect data that we need in order to make this happen. https://www.animahealth.com/privacy-policy
  • Will I get a GP appointment if I telephone the surgery or come into reception?
    All requests for GP appointments will go through Anima for clinical triaging before an appointment is offered. The quickest and easiest way to submit a request is online, but you can still telephone the surgery or come into reception if you wish. The reception team will input your request into Anima on your behalf and you will then be contacted later that day or, for non-urgent requests, a few days later with a notification of an outcome or offer of an appointment.
  • What are the opening times for Anima?
    Anima is open from 8am to 12pm closed until 1pm reopens 1pm to 3 Monday to Friday every week, excluding public holidays. Occasionally we may have to close Anima early, see below for more details.
  • Why is Anima closed?
    On some days, demand for a GP appointment far outweighs the safe capacity we can provide. On these days, we may have to turn Anima off early because we are full. If you have an emergency in these situations, please call the reception team who will be happy to help. Remember there are out of hours services available when we close, including 111 and 999.
  • How soon will I hear back?
    We aim to respond to all medical queries the same day where possible. Some more routine queries may take us a few days to get back to you. You can always check the status of your query via your Anima dashboard.
  • What happens if I can’t access the internet or don’t feel confident using it?
    Our reception team are always happy to help! They are able to submit requests for you and can call you back to inform you of the outcome of your request and book you in for the necessary appointment.
  • Will patients with fewer symptoms be put to the bottom of the appointment list?
    Digital triage means that requests are prioritised in order of need. All requests will be looked at by a GP on the same day where possible and the level of care decided at that point. This means that patients will be seen at the right time and by the right person. By triaging, we give priority to the most poorly of our patients.
  • Can I still use Anima if I don’t have a mobile phone?
    Absolutely! During your sign-up process, we will ask you for both an email address and a mobile phone number. This is so we can let you know when your doctor has made a decision regarding the request you have submitted. But don’t worry if you do not have a mobile phone we will simply use your email address to notify you. If you don’t have an email address either, then we will telephone you on your landline.
  • I share the same email address as my partner, can we use the same account?
    To help us with patient identification and to ensure that information sent to you by your GP practice remains secure, each account created with Anima needs to be related to a unique email address. However, one user can register and then add another user as their dependant. This means that the ‘primary’ user will be able to submit Anima requests on behalf of the dependant account.
  • Can I use Anima to request a repeat prescription?
    Yes, requests you can order repeat prescriptions on Anima. You can also still use the NHS App. If patients prefer to not use an app, they can request their prescription via their pharmacy, by email scsprescriptions.f81121@nhs.net
  • Can I see the clinician of my choice?
    Yes! You can specify your preferred clinician at the time of making your request. We will accommodate specific requests wherever we can, although on occasion we may not be able to offer appointments with a clinician of choice if they are away of have no available appointments.
  • What if I need help?
    If you need extra support, please head to Anima's Support Centre. Alternatively, please ask our reception team, who will be happy to help.
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