Who Should I Contact About My Medication?

Not sure who to contact about your medication? Choosing the right service can help you get advice more quickly.

Medication or Prescription Query

Contact Southend Coastal Surgeries via Anima

Use a medication query if you need help with something that requires the surgery to check your GP record or prescription, such as:

Medication missing from your repeat prescription list
A prescription you requested has not been issued after the expected processing time
A medication review
A query about a medication change
Medication changed or recommended by a hospital
A problem with the medication or quantity shown on your prescription
A prescription that has been sent to the wrong pharmacy
A medication you believe has been stopped or changed incorrectly

Advice About Your Medication

Speak to your Community Pharmacist

Your local pharmacist is a medicines expert and can help with many questions without you needing to contact your GP surgery.

They can advise you about:

How and when to take your medication
Whether to take your medicine with or without food
How to use your medication correctly
Missed doses
Taking different medicines together
Common side effects
Over-the-counter medicines
Storing your medication safely

For many medication questions, your community pharmacist should be your first point of contact.

FIND A PHARMACY

Side Effects or Concerns About Medication

If you think your medication is causing a side effect, a community pharmacist can often advise you about common or expected side effects and what you should do next.

If your symptoms are concerning, getting worse, or you think your medication needs to be reviewed or changed, please contact Southend Coastal Surgeries through Anima for clinical advice.

Do not stop taking prescribed medication without advice from an appropriate healthcare professional, unless you have been given specific instructions to do so.

Urgent Medication Advice

If you need urgent medical advice and the surgery is closed, contact NHS 111.

NHS 111 can advise you on what to do next and direct you to the most appropriate service.

CALL 111

Serious or Life-Threatening Reaction

Call 999 immediately if you or someone else develops symptoms of a serious or life-threatening reaction, such as:

Severe difficulty breathing
Swelling of the lips, mouth, tongue or throat
Collapse or loss of consciousness
Severe chest pain
A seizure
Symptoms that appear immediately life-threatening

Do not use Anima or wait for the surgery to respond if you believe it is a medical emergency.

CALL 999