Patient Agreement

All medical/admin requests go through digital triage Anima.Reception only helps if the patient genuinely cannot use online systems.Do not ring reception to bypass the system unless vulnerable.Use NHS App, Airmid or Anima for prescriptions, results, and records.

Requests are triaged for urgency and type.Patients may see the most appropriate professional (not always a GP).GPs supervise triage decisions.

Request repeats via NHS App, Anima or in Writing: allow 72 working hours.No routine phone requests for prescriptions.Prescribing follows local/national guidance and cost-effective choices.

Practice does not routinely continue or start addictive medicines (opioids, gabapentin, pregabalin, benzodiazepines, Z-drugs).If already on them, patients must agree to a review and possible tapering/deprescribing plan.Sedatives are not prescribed for fear of flying.If prescribed, it will be for short-term use, with regular reviews.Hospital/private prescriptions are only taken over if clinically appropriate.

Must be reported; if stolen, a police crime reference number is required.Replacements are not automatic and strictly limited.

Only given after assessment if clinically appropriate. Not issued on demand.

Reserved for end-of-life or truly housebound patients.Abuse of this service may lead to removal from the list.

No home visits provided.Must attend the surgery for face-to-face care.If unable to travel long-term, patients must re-register nearer home.

Patients expected to use Pharmacy First.

Telephone/video consultations may be used.Calls may be recorded.

Zero tolerance for abuse of staff or other patients. May lead to removal from list.

Patients must attend booked appointments or cancel in advance.Repeated 'Did Not Attend' may lead to removal.