Anima is now even easier
You can now submit an Anima request without an email address, password or Anima account.
Simply enter a few basic details to identify yourself and continue with your request.
No account. No password. Just tell us what you need help with.
1
Submit your request
Tell us what you need help with by answering a few simple questions about your symptoms or request.
Please give us as much information as possible. The more detail you provide, the better our clinical team can understand your needs and decide the right care for you.
2
Your request is reviewed by our clinical team, who will look at the information you provide alongside your medical record.We consider your symptoms, clinical needs and urgency to decide the safest and most appropriate next step for your care.
Your request is reviewed
3
We find the right care for you
You may not always need to see a GP. We’ll make sure your request reaches the right person to help you.This could be a GP, nurse, pharmacist, paramedic or another member of our healthcare team, depending on the care you need.
4
We contact you
Once reviewed, we’ll let you know what happens next.This could be advice, treatment, a prescription, an appointment, tests or a referral.Please check your texts, emails and Anima account for updates.
Coastal Assistant – Coming Soon
Helping Our Non-Digital Patients
We now offer a dedicated telephone service for patients who are unable to submit an Anima request online
Call us
Call 01702 582670
and select Option 7
1
2
Tell us what you
need help with
A member of our Care Navigation Team will ask you a series of questions about your symptoms and what you need help with.
Some questions may feel personal, but they are important to help our clinical team safely assess your needs. If questions are left unanswered, we may need to contact you for more information, which could delay the triage of your request.
Please allow around 15 minutes for this call.
3
We will call you back
Once your request has been reviewed, a member of our team will telephone you with the outcome.
Prefer to visit us?
You can also visit any of our branches and ask for help submitting a request.
You can either:
1
Complete the questions yourself using one of our practice iPads.
2
Ask a member of our team to go through the questions with you.